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Privacy Policy

How Rise Training Club collects, uses, and protects your personal information.

Last updated: May 2026

1. Who We Are

Rise Training Club ("we," "us," or "our") is a fitness and wellness facility located at 57 Newkirk Rd, Richmond Hill, Ontario, L4C 3G4. We are committed to protecting the privacy of our members, clients, and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

For privacy-related questions, contact us at: hello@risetraining.club

2. Information We Collect

We collect personal information when you:

  • Register for a membership or class pack
  • Book an appointment or class online
  • Complete a contact or inquiry form
  • Sign a waiver or health questionnaire
  • Communicate with us by phone or email
  • Visit our website (automatically collected data)

The types of information we may collect include: name, email address, phone number, mailing address, date of birth, payment information, health and fitness information relevant to your training, and website usage data (cookies, IP address, browser type).

3. How We Use Your Information

We use your personal information to:

  • Process memberships, class bookings, and payments
  • Communicate with you about your account, bookings, and schedule changes
  • Provide personalized coaching and training services
  • Send promotional communications (with your consent)
  • Comply with legal obligations and safety requirements
  • Improve our website and services

4. WellnessLiving Platform

We use WellnessLiving, a third-party business management platform, to process bookings, memberships, and payments. When you create an account or book a service, your information is shared with WellnessLiving in accordance with their privacy policy. We encourage you to review WellnessLiving's Privacy Policy for details on how they handle your data.

5. Payment Information

Payment card information is processed securely through WellnessLiving's PCI-compliant payment processing. We do not store full credit card numbers on our servers.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in operating our business (e.g., WellnessLiving, email services)
  • Legal authorities if required by law or to protect our rights
  • Your coaches and trainers, as necessary to provide services

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Member records are typically retained for a minimum of 7 years for accounting and legal purposes.

9. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent to certain uses of your information
  • Request deletion of your information (subject to legal obligations)

To exercise these rights, contact us at hello@risetraining.club.

10. Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: